Privacy policy

This policy explains how Fi Turizm Seyahat Acentası ve Ticaret Ltd. Şti. (Customized Turkey Tours, Iglesias Tour Turkey, TÜRSAB licence no. 10772, Süleyman Demirel Bulvarı, Melis Apartmanları, No: 20/10, B Blok, 09400 Kuşadası, Aydın, Türkiye) uses your personal data when you visit this website, ask for information or book a tour. We are the data controller under the Turkish Personal Data Protection Law no. 6698 (KVKK) and, for travellers in the European Union and the United Kingdom, the GDPR.

1. What we collect

  • Booking details: names of the travellers, email, phone or WhatsApp number, country, ages of children, travel dates, hotel and room choices, arrival flight details and any special requests you write to us.
  • Passport details: only when needed for hotel registration and domestic flight tickets, and we ask for them later by email or WhatsApp, not on the website.
  • Payment details: card payments are processed by Vakıfbank on its own secure 3D Secure page. We receive only the result of the payment, the amount and a bank reference. We never see or store your full card number or security code.
  • Messages: what you send us by email, WhatsApp or the website.
  • Technical data: our server records the IP address, browser and pages requested, for security and to fix errors.

2. Why we use it

  • To prepare your quote, take your booking and deposit, and run your tour (legal basis: performing our contract with you).
  • To book hotels, domestic flights, transfers and guides in your name (contract).
  • To send booking confirmations, receipts and messages about your trip (contract).
  • To keep invoices and accounting records as Turkish tax law requires (legal obligation).
  • To protect the website and prevent payment fraud (our legitimate interest).

We do not sell your data and we do not use it for advertising profiles. We send you marketing emails only if you ask us to, and you can stop them at any time.

3. Who we share it with

We share only what each one needs to provide your tour: the hotels, airlines, transfer companies and licensed guides in your itinerary; Vakıfbank for card payments; and our website and email hosting provider. When you travel, your data is shared with suppliers in Türkiye. Our hosting provider may store data on servers outside Türkiye; we use providers that protect data with appropriate safeguards. We disclose data to public authorities only when the law requires it.

4. How long we keep it

We keep booking records for 10 years, as required by Turkish commercial and tax law. Messages that did not lead to a booking, and server records, are kept only as long as needed to answer you and keep the website secure.

5. Cookies

This website uses only the cookies it needs to work: a session cookie that keeps your booking steps together while you book. We do not use advertising or tracking cookies.

6. Your rights

You can ask us to tell you what data we hold about you, to correct it, to delete it when we no longer need it, to restrict or object to its use, and to receive it in a portable format. You can also complain to the Turkish Personal Data Protection Authority (KVKK) or to the data protection authority in your country. To use your rights, write to info@customizedturkeytours.com. We reply within 30 days.

7. Changes

If we change this policy, we publish the new version on this page with the date it applies from.

Last updated: 28 October 2026.