Questions before you book

Yes. Our packages include hotels and domestic flights, which we book in your name, so we need your booking before you travel. Booking early is especially important from May to October, when hotels and flights fill up. You can book online in a few minutes: see how to book.

Yes. Every tour is private, so we can add nights before, during or after the tour, swap a city or slow the pace. Tell us what you would like to change and we send you the new plan and price within 24 hours.

Children up to 6 sleep in their parents' double room on a child bed, so two adults with a young child need one double room. They get 40% off the double-room price (70% off up to age 3). From age 7, children pay the adult price and need their own bed.

Yes. Our tours are guided in English as standard. We can arrange a guide who speaks Spanish or another language for an extra fee. Book your tour as usual, then message our team: they will confirm the guide and the extra cost with you.

You can cancel at any time by email or WhatsApp. The deposit is non-refundable, and if you cancel 42 days or more before the start date, that is all you lose. Closer to the start date, the cancellation charge depends on how many days before the start date you cancel. If you have paid more than the charge, we refund the difference to your card. The full table is in our booking terms and conditions.

No. The total price on the booking page is what you pay for your package. It includes everything listed under "Included" on the package page. Items listed under "Not included" (for example international flights, some meals, tips and personal expenses) are not part of the price.

The only optional charge is the 15% card payment fee if you choose to pay the balance by card instead of in cash on day 1. It is shown before you pay.

Yes. For 5 or more travellers on the same booking, we take 10% off the tour price. The discount is applied automatically in the price calculator and on the booking page. Optional extras, such as the balloon flight, are not discounted. For 10 or more travellers, message us for a group quote.

You pay the deposit online when you book. The rest of the price, shown on your booking confirmation and your voucher, is paid in cash in US dollars or euros on day 1 of your tour, with no fee. If you prefer not to carry cash, you can pay the full amount by card when you book; a card payment fee is added in that case and shown before you pay.

• On the Aegean and Mediterranean coasts winters are mild but often rainy: bring an umbrella or a rain jacket.
• In summer, bring a hat and sun cream, and drink plenty of bottled water, which is sold everywhere.
• Cappadocia is cold and can be snowy in winter: bring warm clothes and boots. Summers there are hot and dry.
• Comfortable walking shoes: ancient sites have uneven stone paths and stairs.
• Some Turkish lira for small purchases. Euros and US dollars are accepted in many places, and exchange offices are easy to find.

Turkey is a secular country and you can dress as you would at home in cities, resorts and archaeological sites. A few places have their own rules:

• Mosques: women cover their hair, arms and legs; men wear trousers or knee-length shorts and shoulders are covered. Scarves and wraps are provided free at mosque entrances.
• During Ramadan it is polite not to drink alcohol in public in traditional neighbourhoods.

Yes. Your safety comes first, but heavy rain or snow is rare in the regions we visit, so tours run as planned in most weather. If conditions make a visit unsafe, your guide changes the order of visits or offers an alternative on the day.

It depends on the region:

• Istanbul and the Marmara region: mild, around 4 °C (39 °F) in winter and 27 °C (80 °F) in summer.
• The Aegean coast (Ephesus, Kusadasi, Pamukkale): Mediterranean climate, around 9 °C (48 °F) in winter and 29 °C (84 °F) in summer.
• Cappadocia and central Anatolia: dry, with big differences between day and night; around −2 °C (28 °F) in winter and 23 °C (73 °F) in summer, with snow in winter.

Turkey is a year-round destination. High season is May to September; spring and autumn are the most comfortable months for sightseeing.

Balloon flights in Cappadocia only take off when the Turkish civil aviation authority allows it, and flights are cancelled in bad weather for safety. If your flight is cancelled because of the weather, you get a full refund of the amount you paid for the balloon flight.